Our Returns Policy
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched within 28 days. We are unable to offer a refund, replacement or exchange on items that are not re-saleable.
If your order qualified for a free gift, it must also be returned before your refund or replacement can be processed.
We offer a FREE pre-paid returns service on all UK orders through Royal Mail. You will receive a pre-printed address label with your order.
If you are returning from outside of the UK, you will need to cover the cost of return shipping.
Contact Customer Service if you wish to arrange an exchange. For a return, there’s no need to get in touch.
Pack up your return in the original Bouyage packaging (or equivalent) to ensure adequate protection in transit.
Attach the pre-printed address label to your package, from the shipping document that came with your order.
Take it to your nearest Post Office to use our FREE returns service. Please request a ‘proof of postage’ receipt and keep it safe until we have confirmed that your returns have arrived.